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Archive for August, 2012

Wednesday September 26th 2012 – Create a Balloon of Inspiration Nobody Can Burst

On Sept 26th 2012, the New York HDI Chapter met for a special presentation by Kate Nasser entitled Create a Balloon of Inspiration Nobody Can Burst.

Summary
At the guts of superior customer experience is the inspiration to care — at each moment, for each customer, every single day, week and year.  No matter how tough the moment, the customer, or the forecast, you and your teams can deliver consistently superior service.

Join Kate Nasser, The People-Skills Coach™ and customer experience master, as she teaches leaders and teams how to create a balloon of inspiration nobody can burst. And yes, she will answer the nagging question – how to stay objective in very difficult moments.

Come to this session hungry for new ideas and leave with a plateful of inspiration know how.

 

Kate Nasser, The People-Skills Coach™

Kate Nasser, Founder and President, CAS, Inc., turns interaction obstacles into business success. For 23 years, Fortune 500 leaders have tapped Kate to create superior customer experiences. She has engaged thousands of team members to deliver the very best service. Her ability to inspire people of diverse cultures, personality types, occupations, and generations to the heights of caring is unmatched. She is smart, funny, engaging, and communicates with practical common sense that speaks to all.

Her latest DVD on cultural and regional differences has uncovered a unique dimension of customer service that will wow the customer with personal comfort — at no cost to you!

Kate is a former techie (BS Mathematics) turned people-skills guru (Masters Organizational Psychology) whose mission is care-filled communication.

See more about Kate at http://katenasser.com

The event was held in Manhattan.

Time: 8:30am – 10:00am

Location:   BDO USA LLP

Address:    135 W 50th St, Manhattan, NY 10020

A copy of this presentation is available in the Downloads area.

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