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Archive for February, 2013

Feb 21st 2013 – ITIL 2011 Edition – Lou Hunnebeck

On February 21st 2013, the New York HDI Chapter met for a special presentation by Lou Hunnebeck.

Lou HunnebeckTopic Summary
The 2011 Edition of ITIL replaced the 2007 release. The publishers of ITIL have explained that the purpose of the update was clarification, and that “the core ITIL process areas and principles will not change significantly,” but what does it mean? This will be a high-level overview of the 2011 Edition of ITIL and how it is different from earlier editions. We’ll talk about its relevance to the Service Desk and what is happening now that may impact its future.

 

Presented by Lou Hunnebeck

An IT Service Manager and ITIL v3 Expert with over 20 years of experience in service industries, Ms. Hunnebeck is currently Third Sky Inc.’s VP of ITSM Vision and Strategy. Her passion for improving how we work led Ms. Hunnebeck to IT Service Management from a background of process consulting, training and Service Management systems consulting. Ms. Hunnebeck has led global teams in best practice and methodology design. Devoted to advancing the art and practice of IT Service Management, Ms. Hunnebeck served on the public QA team for ITIL Version 3, serves as a Senior Examiner on the ITIL v3 Examination Panel and is currently serving as the Author of the Service Design book as part of the ITIL v3 Update Project. She also speaks regularly at industry events such as itSMF and HDI.

About ThirdSky

ThirdSky is a full service IT Service Management consulting, education and technology provider headquartered in San Francisco with offices across the US. Their approach to Business-Driven IT leverages frameworks such as ITIL, CobiT, PMBOK and ISO/IEC20000 as part of a hands-on, real-world approach to ITSM that has helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers delivering the highest levels of service and support, all while lowering costs.

The event was held in Manhattan.

Time: 4:30pm – 6:30pm

Location: Robert Half Technology

Address: 245 Park Ave, 25th Floor, Manhattan, NY 10167

 

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