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Archive for September, 2014

Data, Knowledge, and the HDI Support Center Standard | October 15th, 2014

Address: 1900 Broadway, 7th Floor, New York, NY 10023
Time: 5 PM – 7 PM

Join us on Wednesday October 15th, 2014 from 5 PM – 7 PM for our monthly meeting and networking, sponsored by Cherwell Software and Svetlo Consulting. We’ll discuss “Data, Knowledge, and the HDI Support Center Standard”.

At this meeting we’ll explore:

• Data and how it supports quality service provision at the Service Desk/Support Center
• The power of knowledge at your fingertips
• HDI Support Center Standard

  • Alignment
  • Assessment
  • Certification

• The significance of a robust service management tool

Engage our speaker in a special Q & A session.


Information about our Speaker:

Business_Profile_pic
Steven R. Matthews, DPSM® is an experienced and seasoned consultant, mentor, and accredited trainer with 30 years of Information Technology experience in various industries such as Insurance, Health Care, Airline Sales Reporting, Transaction Processing and Merchant Services, Public Utilities, and Transportation Services. His experience also includes both Municipal and Federal levels of government. His IT path has taken him through multiple IT areas including IT Management, Applications Development and Support, Service Desk, Technical Support, Operations, and Systems Administration.

Information about our Sponsors:

Cherwell Software builds Cherwell Service Management® (CSM)—the award-winning IT Service Management software recognized by Gartner® and Forrester®. Founded by ITSM industry leaders, Cherwell Software is an ITSM software provider with corporate headquarters in Colorado Springs, CO, U.S.A; EMEA headquarters in Royal Wootton Bassett, U.K.; and a global partner network. http://www.cherwell.com

Svetlo Consulting Inc. combines the power of many industry and business experts in the areas of IT Management and Business Service Management. Svetlo utilizes the current approaches and methodologies, best practices and standards such as ITIL, CMMi, Lean Sigma, ISO 20K, TQM, Business Intelligence, and combined with real “life” experience, offers great and tangible value to your business. http://www.svetloconsulting.com/

Reaching for Excellence: A Customer Service Week Special Event | October 7th, 2014

Time: 12:30 p.m. – 4:30 p.m. Eastern

Customer Service Week 2014 HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance, raise company-wide awareness of the importance of customer service, thank other departments for their support, and remind customers of your organization’s commitment to customer satisfaction.

In celebration of Customer Service Week, HDI is hosting a special event webcast series with Shep Hyken, Michael Pace, and Micah Solomon. Check out the details of this interactive event below. Plan to get up, get involved, and say yes to excellence!

Prizes, participation badges, and facilitated chat discussions with industry experts, solutions providers, and HDI members will round out the live experience. Earn points as you participate—more points means more chances to win a free HDI 2015 Conference & Expo registration! (Note: Make sure everyone on your team registers individually so they can each qualify for a chance to win prizes and participate in the chat discussions.) We’ve even assembled extra ideas and resources to help you round out your Customer Service Week activities, including special giveaways that will enhance the webcast experience for you and your team!

Join us for the live event on Tuesday, or enjoy the webcasts on-demand later on—there are plenty of ways to plan a schedule that meets your team’s needs!

Click here to Register for this Event!

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