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Archive for September, 2015

Show some Recognition: Announcing the HDI “Analyst of the Year”, “Desktop Support Technician of the Year” and “Manager of the Year” Awards Program for 2015!

Is there a support analyst or desktop support technician on your team who demonstrates superior commitment, dedication, and service to your customers?  Or perhaps an inspirational leader who drives action, gets results, improves performance, and leads by example?  Here’s your chance to earn them some recognition for their efforts at NO COST!  This awards program is free and a benefit of your HDI Membership.

The Analyst of the Year (AOY) / Desktop Support Technician of the Year/ Manager of the Year competition is easy and requires little time and effort from you for nominating an employee or colleague.  Simply complete the questionnaire, to provide information about the Analyst, Desktop Support Technician, or Manager that you think should be recognized for their efforts.

The submission for Analyst of the Year (AOY) / Desktop Support Technician of the Year will be reviewed by a small panel of local judges, and the analysts will be entered to win for the local chapter.  The Manager of the Year submissions will be reviewed by Corporate HDI leadership.

There are several levels of awards and prizes, and participation is FREE for all HDI NYC member companies! Please take few minutes to make a difference to someone on your team who you believe truly stands out against the rest.

To learn more about these awards and submit a nomination, click here and complete the corresponding online form. 

Please be sure to select “New York City Chapter” as your chapter.


  •  To be eligible, nominees for the Analyst of the Year (AOY) / Desktop Support Technician of the Year awards must be submitted no later than November 30, 2015.


  •  To be eligible, nominees for the Manager of the Year award for must be submitted no later than October 31, 2015.

Empowered by Emotions | October 8th, 2015

Location: Robert Half
Address: 125 Park Avenue 3rd Floor New York, NY 10017
Date: Thursday October 8th, 2015
Time: 5:30 PM – 8:00 PM

Register To Attend!

Join us for wine and cheese on Thursday October 8th, 2015 from 5:30 PM – 8 PM at our monthly meeting. We’ll be discussing strategies to increase employee productivity and performance through Emotion Awareness.

With the recent advancements made in neuroscience, discoveries have been made that shed new light on emotions – their purpose, their value and the extraordinary benefits that can be derived from working with them rather than working against them. But despite the fact that emotions are a part of everyday corporate life – affecting areas such as productivity, decision making, the quality of relationships, employee retention and customer service – few professionals actually have a strong foundation of emotion awareness.

Without question this 45 minute talk is certainly a wide diversion from ITIL, process engineering, service level agreements, and metrics. Plain and simple, this talk is about emotions – the neuroscience behind them, the purpose they serve and the impact they have on the productivity of each and every one of us. Albeit a far stretch from our usual HDI portfolio of topics, this could be the most inspiring and thought-provoking talk you’ve heard in a while.

People, process and technology. We’ve heard this phrase a thousand times (if not more). This talk dives into the people aspect of the formula and reveals opportunities to increase productivity in ways process and technology never will.

Participants will receive a process workflow depicting the multi-step process for understanding emotions and participants are sure to leave with a newfound understanding for the power of working with your emotions rather than working against them.

Information about our Speaker Lisa Welsher:

With close to 30 years of experience working in the corporate world Lisa Welsher has come to understand continuous process improvements are one thing. Technology automation is another. But a team of people who know how to work with their emotions rather than working against them – well that’s an absolute game changer.

Lisa is a management consultant who has a successful track record of presenting information in meaningful and entertaining ways – even when the topic is about emotions!

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