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Archive for June, 2016

Leading Morale | September 28, 2016

Location: BMCC Express Center
Address: 255 Greenwich St, New York, NY 10007
Date: Wednesday September 28th, 2016
Session 1 Time: 8:30 AM – 10:30 AM
Session 2 Time: 2:00 PM – 4:00 PM

After a summer of relaxation, we refocus our attention on customer service leadership. Join us on Wednesday September 28, 2016 for NYC HDI meeting featuring a favorite speaker, Kate Nasser, The People Skills Coach™. Kate will light up our meeting for upcoming National Customer Service week with a session on Leading Morale — a key component to sustained customer service excellence! Leading morale goes far beyond fun morale building activities and events. Leading morale is all about how we leaders behave and interact with the teams. Come and participate in this session as Kate introduces many tangible steps on leading morale that will transform and sustain customer service excellence.

About Kate Nasser, The People Skills Coach™ :

KateNasserKate Nasser, The People Skills Coach™, has synthesized 28 years of consulting and training tens of thousands of customer service leaders and teams into practical insights. Prior to founding her company CAS, Inc., she was an IT professional moving from programming and systems analysis into technical support and help desks at American Home Products and Johnson & Johnson. She combines all that experience, a Masters Degree in Organizational Psychology, tremendous speaking skills, and unparalleled intuition about people for your success in customer service leadership.

Her new book, Leading Morale, will be your daily companion to handle many of the tough moments of leadership and employee engagement. For more info, read customer testimonials, customer list, and loads of workshop info at http://katenasser.com.

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