Get Adobe Flash player

Archive for the ‘HDI Conference’ Category

HDI Conference and Expo

Welcome to the HDI 2018 Conference & Expo

April 10 – 13, 2018  MGM Grand, Las Vegas

The HDI Conference & Expo brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower service and support pros to make a real difference in their careers and organizations.

HDI 2018 Conference & Expo

Receive $200 OFF with promo code: LCNYHDI18

HDI Conference 2018



HDI 2015 – A Digital Experience | May 19th, 2015

Location: Virtual
Time: 12:00 PM EST

For the fourth consecutive year, HDI will host the most immersive and educational virtual event in the technical service and support industry: HDI 2015 – A Digital Experience. Wherever you are in the world, you can enjoy the best keynotes, sessions, and learning opportunities from the live event, and participate in interactive discussions and other networking opportunities—all from the comfort of the great indoors!

This event is completely free—there is no cost to register or attend! Take in as many sessions as your schedule allows, then come back to view them on demand through June 15, 2015.

click-to-register (1)

Tiffany Mills from New York wins 2012 HDI National Analyst of the Year Award

We are very pleased to announce to our New York HDI membership that our nominee from New York, Tiffany Mills of Emblem Health, won the National Analyst of the Year award at the Annual HDI Conference & Expo held in Orlando April 24-27 2012. See her acceptance speech below.



On behalf of the NYC Chapter Officers we would like to congratulate Tiffany and Emblem Health for her win and her outstanding performance at the conference. The HDI community was very impressed by the genuine nature of her outlook towards her support work and the clients served and she made a big impact for her employers in getting her company recognized in the process.

In a communication Nora Osman said on behalf of Emblem management,  “This has been a long and challenging road of competition, started first in NYC, then the North East region of the US, and finally all of the US. She was amid the very best of the best and outshined them all!  We are very, very proud of her accomplishment, this huge honor she’s been given, and want to congratulate her for this outstanding win!

The NYC Chapter members are also to be congratulated for their excellent choice in nominating Tiffany. We could not be more proud of this event and would like to see other NYC companies and their support staff get a chance at this award going forward. Please note that a NYC Analyst has now won two years in a row.

We certainly feel that the mission of recognition for exemplary performance in the industry of technical support was well met this year. We highly encourage all members and their companies to take the opportunity to participate in this process in the coming year. The opportunity for morale boost and company brand recognition cannot be overstated.

For more videos of speakers and attendees at the Orlando conference, see this link.

New York firm Eze Castle Integration snags HDI Team Excellence Award (External)

Another active member of HDI NYC, Eze Castle Integration, also won the Team Excellence award at the HDI Conference in Orlando.

The team excellence award honors world-class support organizations that have enhanced the image of the industry by achieving the highest standards of excellence in customer support and service delivery.

Dan Kummer who is ECI’s global support group director and a gold member of HDI for the past three years in New York said after the conference, “I am so proud and honored that I was able to bring back the external HDI team excellence award to NY!

About ECI
Eze Castle Integration is the leading provider of technology, IT services, and consulting in the hedge fund and alternative investment industries. Since its founding in 1995, Eze Castle has built a differentiated business by focusing exclusively on the growing hedge fund market. Today, the company has over 350 employees located in twelve offices across the United States, Europe, and Asia. Eze Castle offers a broad portfolio of technology and IT services focused on servicing its 600+ investment firm clients.

The company has developed vertical-specific IT solutions, including infrastructure design and management (both in Eze Private Cloud and on-premises), telecommunications, business continuity planning and disaster recovery, archiving, storage, and Internet services. These solutions are complemented by a service organization that delivers outsourced IT support, including a 24x7x365 help desk, project and technology management services, consulting services, and more.

Join our list to stay in the know!

Our Sponsors
Ad Square Ad Square