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Archive for the ‘Uncategorized’ Category

ITSM Solutions: SaaS vs On Premise

Location: Robert Half Technology
Address: 125 Park Avenue New York, NY 10017
Time: 5:30 PM – 7:00 PM

Join us on Thursday March 12th, 2015 from 5:30 PM – 7 PM for our monthly meeting, sponsored by Cherwell Software and Flycast Partners. We’ll be discussing the pros and cons of SaaS vs On-Premise ITSM Solutions.
Specifically, we’ll explore:

  • Solution types: What is SaaS? What is On-Premise?
  • Pros and Cons of each option
  • True costs involved
  • Risks with each
  • Software Performance Factors
  • Group Collaboration
  • Q & A with our Speaker

Information about our Speaker:
Jason Gluck is a critical team player with over 15 years of leadership experience in the ITSM industry with hands on knowledge of business process systems and enterprise implementations of IT and ITSM solutions including FootPrints Service Core and Asset Core, Cherwell, Easy Vista, Track-It! And many others. With over 10 widely accepted IT certifications organizations such as Microsoft, Cisco Systems, CompTia, and ITIL, Jason has been able to lead many diverse teams through significant changes, both technical and strategic, by listening to the needs of stakeholders and concerns of employees while producing positive attitudes toward change. Jason has been a guest and keynote speaker for regional and national ITSMf and HDI events. Jason is currently the Director of Pre-Sales Engineers at Flycast Partners and ensures consistent delivery of all pre-sales activities for Flycast Partners. http://www.linkedin.com/in/themct/en

Information about our Sponsors:
Cherwell Software builds Cherwell Service Management® (CSM)—the award-winning IT Service Management software recognized by Gartner® and Forrester®. Founded by ITSM industry leaders, Cherwell Software is an ITSM software provider with corporate headquarters in Colorado Springs, CO, U.S.A; EMEA headquarters in Royal Wootton Bassett, U.K.; and a global partner network. http://www.cherwell.com

Flycast Partners provides IT consulting, training, and services to organizations across North America. Our clients remain ahead of the curve on technology adoption while maintaining the rock-solid principles of ITIL in practical, focused projects. As premier implementers of on premise and cloud technologies we deliver sustainable change at the right time and at the right cost. While solution providers have come and gone or have changed their way of doing business, we have maintained our customer-focused values despite continuous shifts in technology and in the marketplace. Flycast Partners is headquartered in Cedar Lake, TX with two offices in St. Petersburg, FL and one in Ottawa, Canada. http://www.flycastpartners.com/index.html

Reaching for Excellence: A Customer Service Week Special Event | October 7th, 2014

Time: 12:30 p.m. – 4:30 p.m. Eastern

Customer Service Week 2014 HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance, raise company-wide awareness of the importance of customer service, thank other departments for their support, and remind customers of your organization’s commitment to customer satisfaction.

In celebration of Customer Service Week, HDI is hosting a special event webcast series with Shep Hyken, Michael Pace, and Micah Solomon. Check out the details of this interactive event below. Plan to get up, get involved, and say yes to excellence!

Prizes, participation badges, and facilitated chat discussions with industry experts, solutions providers, and HDI members will round out the live experience. Earn points as you participate—more points means more chances to win a free HDI 2015 Conference & Expo registration! (Note: Make sure everyone on your team registers individually so they can each qualify for a chance to win prizes and participate in the chat discussions.) We’ve even assembled extra ideas and resources to help you round out your Customer Service Week activities, including special giveaways that will enhance the webcast experience for you and your team!

Join us for the live event on Tuesday, or enjoy the webcasts on-demand later on—there are plenty of ways to plan a schedule that meets your team’s needs!

Click here to Register for this Event!

June 12th, 2014 – Which Came First: the Process or the Tool?

Location: Robert Half Technology
Address: 245 Park Avenue New York, NY 10167
Time: 8:30 AM – 10:00 AM

Join us on Thursday June 12th, 2014 for our monthly meeting, sponsored by Cherwell Software. In this session, we’ll discuss the age old argument of tool vs. process. Find out which would need to be designed and implemented first or if they can be done simultaneously.

At this meeting we’ll explore:

  • Priorities of an ITSM initiative; which should be addressed first, process or the tool? Or both?

  • Successful adopters of both ITIL processes and ITSM solutions

  • Managing Change

  • KPI’s

Engage our speaker in a special Q & A session.

 

Information about our Speaker:

Cliff Jones has over 12 years in the IT Service Management domain. Cliff’s primary area of expertise is in business process reengineering, and ITSM strategic consulting having led over 50 ITSM implementations from a technical and process perspective. Cliff has spoken at numerous HDI and itSMF events with respect to industry best practices, process, and tool adoption. Cliff has an undergraduate degree from the University of Pittsburgh and a Master’s Degree from Carnegie Mellon University.

Information about our Sponsor:

Cherwell Software builds Cherwell Service Management® (CSM)—the award-winning IT Service Management software recognized by Gartner® and Forrester®. Founded by ITSM industry leaders, Cherwell Software is an ITSM software provider with corporate headquarters in Colorado Springs, CO, U.S.A; EMEA headquarters in Royal Wootton Bassett, U.K.; and a global partner network. http://www.cherwell.com

 

2014 Planning Survey: Let Your Voice be Heard!

Meeting/Event planning is underway for the 2014 calendar year and we seek your input. Whether you’ve attended one of our meetings in the past, or are interested in attending a meeting for the first time, we’d love to hear from you.

Kindly spend a few minutes to complete this very brief survey and share your interests.

Survey results help us create programs that you are interested in attending, and that deliver value to both you and your organization.

We appreciate your support, as well as your input. Hope to see you at an upcoming meeting!

Regards,

Board of Directors
HDI NYC Local Chapter

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