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Enabling Immersive Knowledge Strategies – Beyond KCS

Knowledge management is a journey, not a destination.  But why do so many people find themselves lost on the road to successful knowledge management?
Join EasyVista’s knowledge management thought leader, Evan Carlson, during the HDI New York City’s chapter meeting on November 8, 2018, as he speaks about how companies have been achieving success through Immersive Knowledge initiatives, what pitfalls to avoid and why it is important to include user experience improvements.
During his presentation “Beyond KCS – Enabling Immersive Knowledge Strategies”, Evan will discuss:
  • Three ways existing knowledge strategies are failing to meet the needs of users
  • An innovative Immersive Knowledge approach
  • Practical implementation steps to begin the journey towards an Immersive Knowledge strategy
Evan Carlson from EasyVista, specializes in driving innovative strategies to address IT’s toughest challenges. He is currently focused on championing the benefits of going beyond the traditional knowledge base by using Self Help to provide better interactions between the customer and support technician. By focusing on their experiences and engaging with new intuitive and intelligent knowledge tools, customer satisfaction increases and support becomes more efficient, all while reducing costs for the organization. Evan has also been an HDI member since 2010 and a founding board member of the HDI Rhode Island Local Chapter from 2010-2018.

Location: Consolidated Edison Company of New York, Inc.
Address: 4 Irving Place New York, NY 10003
Room: 17-505 (17th floor off Bank B elevator)
Date: Thursday November 8, 2018
Time: 6PM

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