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HDI membership brings you a value of belonging to a community bigger than yourself.

Membership also includes discounts on HDI’s Annual Conference & Expo, special events, training and certification, access to industry reports and publications, networking opportunities, online discussion forums, webinars, and more,

HDI membership provides you and your organization with innumerable benefits and incredible value.

To join, call 1.800.248.5667 or buy online.

Here’s just a small sampling of what’s included in an HDI membership:

SupportWorld Magazine

HDI’s award-winning, service and support industry-leading magazine focuses on the latest strategies, best practices, people management, technologies, tools, and techniques in its six annual issues.

HDI Industry Insider eNewsletter

Distributed bi-weekly to more than 55,000 subscribers, every issue of HDI Industry Insider contains crucial information on trends and developments, as well as tips and information to keep you up to speed in this ever-changing industry.

Support Center Practices and Salary Survey Report

This essential report for any support manager contains comprehensive research data gathered from support organizations around the world. Providing a first-hand insight on the industry, department structure, personnel, service request profiles, practices, and tools, it takes an in-depth look at compensation levels for the support profession and provides analysis and trending over several years, making it an especially invaluable tool for managers preparing budgets and forecasts.

Desktop Support Practices and Salary Survey Report

HDI is pleased to announce that in addition to our traditional Support Center Practices & Salary Survey, we’ve expanded our research efforts to focus on the desktop support community. In its second year, the HDI Desktop Support Practices & Salary Report provides insight into current processes, technologies, metrics, staffing models, and salaries within desktop support.

HDI Support Center Self-Evaluation

The HDI Support Center Self-Evaluation is an online tool that enables you to compare your support center against the HDI Support Center Standard and learn what your rating might be during an HDI Support Center Certification audit. This tool is available free to HDI members with a gold membership or higher.

White Papers

Read about the latest practices and processes in the industry or become an integral part of the white paper library and share your knowledge through articles, templates, case studies, presentations, and research findings. The HDI white paper library offers information on a wide variety of topics, including SLAs, global support, processes, surveys, and more.

Please Note: Membership deliverables vary depending on membership package.

We invite you to join the world’s largest network of technical service and support professionals.

To join, call 1.800.248.5667 or buy online.

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