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Unleashing the Enormous Power of Service Desk KPI’s! – April 16, 2014

MetricNet and HDI NYC Present: Unleashing the Enormous Power of Service Desk KPI’s!

On April 26, 2014 a 90 minute overview of best practices in Service Desk Performance Measurement was exclusively presented for HDI’s New York City Chapter!

In this HDI NYC 90 minute webcast, MetricNet shared the key success factors in performance measurement from the industry’s top performing Service Desks!

  • HEAR how the industry’s top performing Service Desks track and trend their performance!
  • LEARN how to use KPI’s diagnostically to achieve World-Class Performance!
  • APPLY Best Practices in Service Desk Performance Measurement and Management!

Title: MetricNet and HDI Present: Unleashing the Enormous Power of Service Desk KPI’s!
Date: Wednesday, April 16, 2014
Location: Online Webinar
Time: 12:30 PM – 2:00 PM EDT

Click here to watch the recorded webcast

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