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FEB 21ST 2013 – ITIL 2011 EDITION – LOU HUNNEBECK

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Feb 21,2013 -     Time: 4:30 pm - 6:30 pm

On February 21st 2013, the New York HDI Chapter will meet for a special presentation by Lou Hunnebeck. Topic Summary The 2011 Edition of ITIL replaced the 2007 release. The publishers of ITIL have explained that the purpose of the update was clarification, and that "the core ITIL process areas and principles will not change significantly," but what does it mean? This will be a high-level overview of the 2011 Edition of ITIL and how it is different from earlier editions. We'll talk about its relevance to the Service Desk and what is happening now that may impact its future.


Location


Robert Half Technology
245 Park Ave, 25th Floor
New York, NY 10167


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